In order to protect the legitimate rights and interests of users, improve service experience, clear after-sales standards and processes, covering pre-sale, in-sale and after-sale scenarios.

1. core purpose

Adhering to the principle of "rapid response, efficient solution, full responsibility and continuous optimization", we provide professional and reliable after-sales service with customer satisfaction as the core.

2. Service Scope

Covering product/service failures, quality problems, rights and interests protection (refund/return, etc.), consultation suggestions, account security and other emergency issues; Exclusions include user operation errors, unofficial purchase, malicious illegal use, force majeure and exceeding the guarantee period.

3. service channels and timeliness

Open online customer service, after-sales hotline, members of the exclusive channel and other channels, 7 x 24 hours response.